Privacy Policy

1. Information We Collect

• Account data: name, email, phone, password (hashed).
• Order data: shipping address, items purchased, payment method, order history.
• Payment data: processed by Razorpay; we do not store full card numbers.
• Usage data: device/browser info, pages viewed, and approximate location for fraud prevention and analytics.
• Communications: messages you send via contact forms, WhatsApp, or email, plus newsletter preferences.

2. How We Use Your Information

• Process and fulfil orders, returns, and refunds
• Send order updates, OTPs, and essential service messages
• Improve our website, catalogue, and customer experience
• Prevent fraud and secure accounts
• Send marketing emails only if you subscribe (you can unsubscribe anytime)

3. Sharing of Information

We share data only with trusted partners needed to run the storefront:

• Payment processors (e.g. Razorpay)
• Logistics partners (e.g. Delhivery) for shipping and tracking
• Email/SMS providers for OTPs and transactional messages
• Analytics tools in aggregated or anonymised form where possible

We do not sell your personal information.

4. Cookies

We use essential cookies for login sessions and cart functionality, and optional analytics cookies to understand site performance. You can control cookies through your browser settings.

5. Data Retention & Security

We retain order and account data as long as needed for legal, tax, and customer-service purposes. We use industry-standard safeguards (HTTPS, hashed passwords, access controls). No method of transmission is 100% secure.

6. Your Rights

Subject to applicable Indian law, you may request access, correction, or deletion of your personal data, or withdraw marketing consent.

Email privacy@manisutra.com with your request. We may need to verify your identity before acting.

7. Children

Our services are not directed to children under 18. We do not knowingly collect data from minors.

8. Updates

We may update this policy from time to time. The “Last updated” date at the top will change when we do.

9. Contact

Privacy questions? privacy@manisutra.com · Contact us